This is a telephone conversation between the Telephonist (T) of North American Bank where Mr Robert Brown works and Mrs Janet Brown, wife of Robert Brown (C)
C is for Caller.
C: Good morning sir, is that the North American Bank?
T: Yes it is, good morning, how may I help you?
C: May I speak with Mr Robert Brown please?
T: I am afraid Mr Brown is engaged at the moment and not able to take any calls. I can put you through to his assistant if you like
C: No, thank you sir, I wish to speak with Mr Brown directly
T: I am afraid that’s not possible at the moment. You can leave a message on his voicemail. Mr Brown is very good at returning his calls
C: Will you take a message for me Sir and pass it directly to him?
T: I am very sorry Madam, I am not able to do that. I am only the Telephone Operator located on the Ground floor. Mr Brown works on the nineteenth floor. I must connect your call now Madam or you are welcome to call again later. I have another call holding
C: I don’t’believe Mr. Brown is engaged at all. I insist on speaking with him right now
T: I can assure you Mr Brown is genuinely engaged Madam
C: What do you mean, engaged? Engaged to be married? Engaged in a telephone conversation with somebody else? Engaged in a meeting?
T: I do not like your ‘tone of voice’ madam and I must cut your call if you continue to speak like that. May I know who is calling please?
C: Yes you certainly may – Mrs Janet Brown, Mr. Robert Browns Wife! I will be engaged in a minute if you don’t co-operate. Engaged to kill!
T: Oh I see Mrs Brown, I didn’t realize. I am very sorry. Let me see if I can connect you. Mr. Brown did insist on not being disturbed. Is the matter urgent?
C: That’s none of your business. If you don’t put me through immediately, I will ask my Husband to fire you
T: Actually, Mrs Brown, I can’t connect you because Mr Brown is not here. He is not expected to come again to the office until Thursday morning
C: Oh really? Another overnight business conference in Bandung huh? And his mobile phone is switched off as well!
T: Do you want me to put you through to his Assistant?
C: No, don’t bother. I know what he is up to. I’ll catch him red-handed. Cheerio
T: Sorry I can’t help you Mrs Brown
NOTICE the use of the different use of the word ‘ENGAGE’ during the conversation
Engaged on the phone
Engaged to be married
Engaged to kill